Terms of Shipment

Shipping Policy

How long does it take to receive my product?

Please allow 3–5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days.

Please verify your shipping address during checkout. We are not responsible for any invalid or undeliverable address.

Usually it takes about 5-10 days to deliver, depending on the different country, area and shipping carrier, please be aware that we have no control in shipping process.

 

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

Shipping country supports Australia and New Zealand:
Fast Shipping(Delivery Time 2-4 business days) : 0kg–2kg A$29.99
Standard Shipping (Delivery Time 5-10 business days):Free shipping over A$69.00. For orders underA$69.00, you'll have to pay A$5.99 as shipping fees.

How will I know my order has shipped?

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24 hours for the tracking number to become active.

Do you ship internationally?

International shipping is not available currently, only orders with Australia. shipping address are accepted, but international shipping is our top priority.
NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.

Please note: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect wear. 
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.
  • Customs duties generated by DHL shall be borne by customers themselves

If you have any questions, please feel free to contact us via email: eyewearshopservice@gmail.com